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What to do When you Encounter International Shipping

What to do when faced with inevitable international freight problems?

Whether it is the foreign trade industry or cross-border e-commerce, we will inevitably encounter international freight problems. However, for foreign trade merchants and cross-border e-commerce sellers, international freight is an important link, and international freight is also the link between sellers and consumers.

1. How to deal with damaged goods

Whether it is air transportation or sea transportation, there are many links involved, and damage or loss of goods is inevitable. At this time, as the first insider, if it is found by the owner, it should contact the freight forwarder to verify the possible loss of goods; if it is found by the consignee, it should contact the shipper as soon as possible and ask it to find the corresponding freight agent and provide sufficient information for verification.
 

2. What should I do if the customs clearance of the goods is delayed and the consignee does not cooperate with the customs clearance?

In case of such problems, the sender should promptly urge the recipient to provide handling advice as soon as possible. If you need to return or destroy the goods, you need to send the goods. The “Related Return Letter or Disclaimer Letter” submits a follow-up application to the agent.
 

It is worth noting that this requirement can only be applied for an attempt, but does not necessarily guarantee that the goods will be destroyed or returned locally. The final processing result is subject to the local customs. Of course, if the recipient does not pay and assume all costs and liabilities, they will be paid and assumed by the sender.
 

3. What should I do when the goods are damaged?

The modes of transportation include sea, air, rail and land transportation. International freight shipments are inevitably damaged or lost during transportation. If the mail is found for the first time, the freight forwarding company should be contacted for the first time to verify the possible loss of the spot; if the consignee is found, the consignor should be contacted for the first time. Sufficient information for verification and processing.
 

The recipient must first reflect this situation locally and file locally, and submit the local detailed filing materials (record number, shortage of goods, damage certificate, invoice issued at the time of receipt) and the number of damaged outer packaging pictures and names , the recipient’s phone number and full name to the issue tracker and agent for compensation.

Basenton freight forward has a lot of rich experience, whether it is sea or air! We will help you solve all problems and deliver your goods safely to your hands!

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